This home warranty company has not honored its obligation to warranty anything. We have submitted 2 claims, one involving our swimming pool and, most recently, our built-in microwave. Before calling HWA both times, my husband and I read over the "diamond" contract to make sure it was not a waste of our time and theirs. My husband reads contracts for a living, so the wording is completely understandable to him.
Both times we submitted a claim, they told us it was not in the contract for that specific problem. Yes, I am completely sure it was. In fact, I am so sure that I am going to get someone to pursue this issue professionally. I would like my money back for this contract. What a waste of time talking to them or purchasing their warranty.
The microwave situation most recently is what has me concerned that they are not a legitimate company. They are not honoring the contract.
Our microwave is not heating at this time. Unfortunately, to my dismay, it was working the day the repairman "that they sent" came to check on it. But as everyone knows, that is how it goes sometimes. He thought he knew what to order, because that specific part will go in and out before it completely stops heating. However, the control panel is also broken, and he was definitely going to repair that. He was going to order the parts and get back to me when they came in. GREAT! The next day HWA called to let me know they were denying the claim because the tech, Keith, who was out to my house, said my Sharp microwave was working fine. That was funny, because it was a Whirlpool microwave and the tech at my house the day before was Mark. WHO IS KEITH? That really stumped them. I was put on hold for a few moments, and then they came back to tell me, nope, not covered. This to me was more blunt and almost rehearsed. I then just received a blanket "no" on any broken parts. It had to be mechanical, and they believed it was working. Sorry, no claim today.
This is really the worst of all. I called the Hometech Masters company that HWA called to fix the microwave. I wanted them to go ahead and do the work on my microwave and just fix it. They told me they could not be contracted by me and only did "warranty work." I might be wrong, but was it only for HWA? That set off alarms. Is the $65 just another scam in this?
I was not only out the time I wasted at home that day, but I also had to pay a $65 fee for the tech, Mark aka Keith, to come out. The swimming pool story is much worse and very upsetting.
Please do not purchase this product. They were and are dishonest.
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