My wife and I have tried multiple times to cancel our memberships with them. They constantly tell us we have to come into their facility to cancel. I told them I have not be able to make it in and I'd like to cancel over the phone. The refuse to allow us to do so.in the meantime they have billed us 3 months of dues for a service we have not used. It just so happened I received a call from the Manager (her name is Tina) at Planet Fitness today demanding I come down and pay them right now because our monthly dues were not able to be withdrawn from our account. It turns out when we signed up we had given our debit CC number and the card has since expired. I told Tina of my desire to cancel and not only did she again demand I come down and pay she threatened me with litigation if I did not do so. She also told me the annual fee would then be charged to us and this would not stop. She said and I quote " I can keep going round and round and your bill will keep going up and up". To say I was shocked and angered by her attitude was an understatement. I guess I'm forced to go down and cancel my membership before Tina extorts more money from me and my wife.
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