Complaint / review text:
5/15/12 8pm This company is terrible when it comes to customer service. My experience was horrifying!!! I began the call as a new customer, and the way they treated me... OMG They ran my credit and I was declined for there new offers. They then transfer me to there sales line where a customer service rep mentions to me that I already had an account Feb 15 2011 that just needed to be activated. She spoke to her supervisor and he told her to transfer me to technical support. I told her the story and what the sales lady said and she got an attitude and was very snappy with me. "Well mam you don't have an account so there's nothing I can do" I then tell her "her supervisor wouldn't have said transfer me if you could not activate..." she snarly cuts me off and says "There's NOTHING I can do I can transfer you back to sales" I then get upset. I am put though to the automated system and once again I am sent to another dept. Who then transfers me back to sales. I am furious by then and I must admit I became very ANGRY. I DEMANDED to speak to a manager. And you know what happened? He was nice at first, but when I began to tell him how upset I was about everything, he was very short with me. As if my complaints and hours on the phone with direct TVs customer reps didn't matter to him. I finally broke down and said I'll just pay the $200 deposit, his smart remark "do you HAAVE the 200?" I was very upset by that. The fact that my birthday is the year 91 does not give him the right to judge my income. I am a college student who works 2 jobs how dare he. I then stated harshly " yes, I have it" he then says okay I'll set you up with the new account. He goes through his whole spiel and then mentions running ANOTHER credit check. I told him I do not want another credit check because the other guy ran my credit and I did not qualify. He then becomes overly irritated, you could hear it through his voice. "It won't hit your credit, because it's the SAME company" I said no I don't another credit check why can't you use the one the other guy did. We then get into a yelling match of him trying to convince me. I tried to explain that I've called dish time Warner and neither company gave me this much headache. We yelled a little bit more... And he HUNG UP ON!!! I was mortified and a little hurt and disrespected. All I wanted was to sign up for cable and Internet so my roommate and I could move into our new apt on Friday, and I was horrified with the way Direct TV treated me. I am not much of a type but I new I had to let other people know how this company operated. I wish this on no one. And my advice to anyone is that time Warner or dish might be expensive, but I'd rather pay the expensive amount than what this company put me through. I will never ever raise my hand to call direct TV. I'll happily take my money to another company who shows, and TREATS there customers with RESPECT.
A concerned customer