Usacomplaints.com » TV & Radio » Complaint / Review: Direct TV - Misinformation & no compassion. #842249

Complaint / Review
Direct TV
Misinformation & no compassion

I'd to stop support bc of economic difficulty plus they wouldn't I would like to hold my consideration any more than six months (my first criticism although their plan is clear I SUPPOSE).

Next, I attempted many times to possess containers delivered and so I might return my gear. Despite the fact that they updated my address and delivered me my ultimate statement, these were still delivering the containers to my previous tackle! I eventually had somebody in payment number this out just AFTER complaing for them they charged me a low-return charge but I'd nevertheless to receive the return containers. The very first customer support people I talked to stated "oh, well the moment we receive your gear you'll be returned." No body in customer support appeared to comprehend the theory of the problem or that today I'd no cash and an overdrawn bank account due to their error.

Next, I was also informed originally that I really could pay-off the total amount of my bill in payments. I actually created a cost that evening. The girl I talked to stated everythimg was established and that I might return into my bill online and make funds. I then found out later it was not the case and directv billed $500 to my bank card, making me moneyless for around 14 days today. I'd no cash for gasoline, food, diapers for my boy, etc. Payment informed me they might just return my low-return charge and may do-nothing else for me personally. Therefore per week later I still havent noticed my "reimbursement". Fortunately I've good relatives and buddies that lent me cash till I obtained settled today.


Offender: Direct TV

Country: USA

Category: TV & Radio

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