I emailed Dishnetwork to advise them that I had to cancel my service. I know that I had a past due balance owed, and I expressed in my email to forward my final bill to my new address; and to have a technician to come over the weekend to pick-up their equipment.
Not only did they ignore the request, they debited my bank account for $106.76 on September 20th, I called 800-333-3474, to tell them that I didn't authorize the transaction and that I requested a final bill to be sent to my new address.
Well the woman that I spoke with said that since I cancelled my account, that they had the authority to debit my account for the equipment not being returned. I told her that there was not enough funds to cover that amount and that I would have to make arrangements to pay it by check at a later date.
Now today I checked my account and they not only didn't stop the payment, Dishnetwork to out another amount of $124.06 not once but three times. When I called they said until they receive the equipment they cannot refund my money.
I asked for an address or location that was close to me where I could personally bring the equipment back. Now do you want to hear the dumbest remark I ever had. I don't have an address for a location near you, and to top that one, I asked well what was on the label on the boxes that you said I received by today had on it.
The reply was even more dumber than the first, he didn't know and said that it wasn't in the computer. However, he could tell me that I cancelled the service in the computer and he could also tell me that the boxes was sent to my new address. Go figure!!!
When I asked for the payment to be stopped and he told me that it already was processed and could not be stopped, however when I called my bank they said that Dishnetwork would be the ones who would have stop processing the payment from their end.
What kind of company hires employees who can't tell you an address or location to return their equipment, so that you will not be charged for it.
If anyone is thinking about doing business with Dishnetwork think again; would you really want to patronize a company where the employees don't know the locations to return equipment?
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