On 04/30/07 I put my account in a suspended mode because I was moving. I did not know exactly when I could get service re-established. I was told that I could be in this mode for 30 days.
About a week later, I called to schedule an appointment for installation and re-establish service. I questioned my deposit on account. After extensive conversation with many people, I was finally told that I have no deposit on account. It took me about two hours for someone to break down and admit that I had no deposit and this was a fee. A blatant lie was told by the person with whom I established service.
In essence, and as a very brief recap, I paid Directv $200.00 for the privilege of having their service. I was hot to say the least.
Okay, so let's continue with re-establishing service at my new address. I was then told that I would have to pay $195.00 for installation at my new residence. I could hire a local technician or do it myself. I opted to pull out of the entire Directv service.
The calls and the begging to stay with Directv started. No, I just no longer want to be a customer of Directv.
My cancellation fee would be $12.00 and I agreed. I was told on or about June 3 that boxes would be mailed to me and to return the equipment, remote, and access card.
One week later, on or about June 10, I received the three boxes for returning the equipment. Pick-up of all three boxes was on June 18. All three boxes were received by Directv on June 20 at 9:00 a.m.
On July 2, a debit appeared for $80.69. I used this account for bill pay only, and since all my bills were paid, there was no money in it. An overdraft of $31.00 was charged. I noticed all of this today, July 4. They say that they initiated this charge on June 27 or June 29. I got two different answers from three different people.
I called Directv and spent about one hour on the phone in total. I kept getting disconnected. To summarize, they are very sorry and apologize for the inconvenience. A refund check will be mailed for $119.62 in about three weeks. The $119.62 is more than the $80.69 because I already had a credit on account when they decided to bill me for equipment that they had in their possession for almost two weeks.
I was told that Directv does charge for equipment not returned, but as a matter of policy they wait for six weeks before doing so. They waited four weeks, and they had the equipment in their possession.
I also have to fax my bank statement to someone showing that they caused an overdraft on my account. That will be an entirely separate issue, and a check I guess will be issued. I do not know and was given no real clarification on that.
I wanted to speak with someone regarding this and have an immediate refund issued in the same manner as it was taken out of my bank. I was told that could not be done and that no one in that department has a phone. I was also told that all transactions are done via email. I couldn't have that form of contact either. I am now waiting for a supervisor to call me back. I stopped holding my breath already waiting for that call.
Now I contemplate how many letters I am going to write to as many appropriate people until I get my refund. I will stop when I get my refund. Part of me hopes that it will take three weeks to get my refund. That will give me a lot of time to write letters and contact people.
What I want is a refund of $119.62 to my bank account in the same quick manner that Directv improperly charged me in the first place. I also want reimbursement of the overdraft charge of $31.00.
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