I recently installed Dishnetwork with one of your sales rep, on 11/23. I told him repeatedly I wanted the America's 250. His supervisor Gary came on the phone later and said I could only get Americas Family Pkge and that they needed an immediate payment of $194.21 plus $49.45 for a total of $216.44. I placed the order with Roosevelt on 1123 for installation on 11/24. I said I wanted to make sure I had the Blockbuster Movie Pass and Roosevelt said it would be included. He said after installation to call customer service and ask for the upgrade. I asked him if more money would be needed for upgrade and he said no that the $216.44 covered the upgrade.
On 1124 the tech came and installed, all went well. But when I asked for the movie pass he said he boxes sent were 625 not compatible and I needed 722. When I called customer service to ask for the switch to be made, they tried to bounce me back to Infinity who had already bounced me to Dishnetwork. I was told I needed to pay $449 to buy the box or $199 to rent it. According to the tech, the mistake was made by Infinity who sent in the wrong info on the boxes.
I tried talking to Dishnetwork but they are standing their ground. Not a a single promise made by Roosevelt was true. When I tried to upgrade Dishnetwork wanted an additional $50. Roosevelt kept assuring us no additional monies would be required. I want the boxes switched. Why should I be penalized when the mistake was yours? Own up and absorb the cost. I called Dishnetwork and was hung up on 5 times!
I don't expect any help from you at all so I am making a complaint to the FCC and the PSC and the CEO of Blockbuster and InfinityDish. You are using the old bait and switch routine to fleece customers. Shame on you! My email is [email protected]
A very, VERY angry customer, Concepcion Calabrese
0 comments