Usacomplaints.com » Construction & Repair » Complaint / Review: DirecTV - Unethical Billing Practices. #797509

Complaint / Review
DirecTV
Unethical Billing Practices

Directv named us in the earlier soccer time and provided us a package including NFL Sunday Solution and also the advanced cable package including all of the film stations for just the price of the NFL Sunday Solution deal, $54.99/mo for 5 weeks that was a $5 savings from what we were spending and involved film stations so we approved. Whenever we named to stop the advanced bundle, they didn't mention something to us about that being truly a 'home-reviving' package or did they note it once they named using the present.

Since I Have use my lenderis online bill-pay program, I never really examined the Directv statement every month. They'd deliver mean email stating my statement was due and that I might put up the cost, that was exactly the same towards the cent each month, through my bank program. It wasn't till I obtained a contact from Directv declaring my consideration was overdue that I understood they set a 'disclaimer' on my statement declaring until I named to decline, these were likely to restore the NFL Sunday Solution bundle on my consideration and begin billing me. Once I recognized this, I named them to describe the problem and acquire a reimbursement for that 2 weeks of unique development included. They mentioned that somebody named on my consideration in- May declaring we needed the NFL Sunday Solution restored (that will be completely false) which the claims were about the statement for a few months just before payment so that they wouldn't take away the costs.

In those days, I terminated my consideration of more than 10 years and informed them I'd not conduct business with individuals who handle their clients this way. They're today delivering selections sees for that incorrect costs and creating lots of frustration for me personally and my spouse.

Two days later, directly after we had registered to get a agreement with Dish Network, they called back providing us a statement credit to return, but not enough too late in the event that you ask me. I had been really disappointed using the method I had been handled and even though like a wire support, I liked it, I'll never return.


Offender: DirecTV

Country: USA   State: Massachusetts

Category: Construction & Repair

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