I am writing after several failed attempts to obtain rebates for my fathers account. I am a customer of direct tv and I recommended the company to my father for satellite services in January. There were to be several rebates to be applied to his accounts, making his monthly bill more affordable. My father can not read, therefore I do my best to take care of his financial situations. When we were calling direct tv to obtain services for his home, it was never mentioned that the rebate had to be submitted with in 90 days. All we were told was that he could submit it prior to installation, or afterwards but it would take 6-8 weeks for his rebate to be applied to his account. I was misinformed completely when it came to submitting his rebates. I called direct tv yesterday, Wednesday, April 27. I was on the phone for 4 hours yesterday due to being disconnected from them 7 times. Noone would help me and a rude comment was made by one of their supervisors when I told them that my father could not read, this is why I was his point of contact for his account. I suffered emotional distress because of their lack of concern and pointless customer service.
Please help me with this matter.
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