I signed up for Direct TV in early May. I was promised a rebate of $21 a month for the first year. The installer did tell me that I had to go online to sign up for it, something I wasn't told when I originally signed up.
Following his advice I went online, signed up, only to be told by the website that at this time no rebate was available to me.
I called Direct TV, explained the problem and the customer service representative assured me he had taken care of the problem and it was resolved.
Three months into the bills from Direct TV I still have not received a rebate so I called again 7/9/09. I was told nobody could access my account even with my password, that the IT department would send me an email with a generic password so I could access my account. No emai was ever sent.
Yesterday I emailed them again to report the problems I was having, no response.
This is very frustrating, it as though if they make it difficult they will never have to pay these promised rebates out. I have read online several complaints of the same nature.
Thank you for your time.
Sandi Boyd
PO Box 1065
Cripple Creek, CO 80813
Direct TV account # 12060620
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