Called Direct TV technical services and was told, after going through an endless set of instructions and steps, that the problem with my DVR (it would turn itself off and could only be reset by disconnecting and then reconnecting the power source) could be alleviated with a service call during which a technician would realign my dish. The problem was the dish!
The technician came out, I directed him to the dish, and he asked to go inside to check out the problem.
The technician discovered, as I suspected, that the DVR that I was "leasing" was broken and needed replaced. It should be noted that that's what I complained about to the online techie ("it turned itself off three times and I had to unplug it to reset it)!
Here's the scam: 1. I was never told that there would be a charge. 2. The issue diagnosed by the online techie was incorrect at the very least, and bogus as the scam unfolded. 3. I was never offered a "do it yourself" option, " which would have cost me nothing other than my time (I still wait time for the visiting technician, so...?) 3. The technician who came to the house NEVER mentioned a charge for any service and/or replacement cost. 4. The charge was automatic.
I was automatically billed to my AMEX card and promptly called them to dispute the charge. I did call Direct TV and they believe it to be a "legitimate" charge. It is not, based on my specific situation.
Can't wait for my contract to be over in October. I count the days!
BTW: quality is terrible. It has never been better than cable. I made a terrible mistake signing up with Direct TV. I do not recommend it to anyone, and in survey, give it a 0 out of 10 in almost every aspect of the company. I hope to have another opportunity to evaluated them!
0 comments