02/09/11
I've been a Sirius radio audience since its beginning but I should state
Your auto-renew plan may be the toughest plan I've ever endured to cope with. I possess my very own application organization and rent vehicles with Sirius receivers. Every time it comes time for you to restore for another year I've exactly the same debate together with your team in relation to the payment. On my last automobile rent, I approached your organization and informed them the lease was up and finish the membership. They extended payment me and delivered me to selections for anything I by no means was accountable for although I'd terminated by membership. I struggled that and gained.
Today I called to restore a membership on my present automobile rent for just two decades via check in the place of charge card and informed the lady about the telephone that at the conclusion of both decades finish my membership whilst the vehicle will not be mine. She stated she couldn't do this which I should spend having a charge card. I declined and she ultimately approved that I'd be sending in a check to protect both decades of support. Then I appeared online and unearthed that I'm severely being overcharged to be a dedicated client. I came across that there's an interest rate of $77.00 each year the price I had been cited for just two decades was $301.32. Just how can this be? I'll not send my look at your payment division till I notice back from you concerning the massive difference in charges for my membership.
She proceeded to inform me that at the conclusion of 2 yrs I should contact one to stop my membership. Compared to that I state, are you kidding me? Exactly what a racket you're operating if this really is certainly plan and that I WOn't genuinely believe that there's nothing that CAn't be completed to correct this baitandswitch billing training.
I anticipate your ideas about the issue.
02/15/11
Dear Ms.
Thanks for calling SIRIUS XM concerning the SIRIUS XM's guidelines. We apologize for that inconvenience this causes.
We're also sorry to understand of the damaging experience-you have experienced with SIRIUS Customer Service. Please be aware, our most significant objective at SIRIUS would be to make sure that we're doing anything we are able to to solve your problem. We apologize for that discontent that has come from talking to a prior consultant.
Though, we're not able to launch info regarding this prior broker, please realize that this problem is likely to be handled internally. We do thanks for getting this case to the interest and we shall think about your remarks when coping with this problem.
The price for an annual membership of the SIRIUS Anything bundle is for $142.45 as well as the people Audio Royalty Charge and relevant fees. We regret the distress this causes. We examined your consideration, and we have observed that it had been placed directly under the bill cost choice having a stability of $303.32. If spending by check or money order against bills send all funds towards the handle included in your bill and can include your SIRIUS Account Quantity in your check or cash order:
02/15/11
Thanks for the reaction. Although I enjoy the reaction I don't begin to see the price in that which you are officering because talking to several buddies that pay $77.00 annually for that same support. I'll sadly be ending my Sirius support together with your business. I'll contact your division and also have the support stopped despite the fact that I'm not under any agreement to do this because it included my rented automobile. Your customer support and payment methods have chased away quite a long time audience.
02/15/11
Thanks for the current mail to SIRIUS XM regarding rescheduling your membership.
We're unhappy to understand of one's choice to stop your membership. To stop your membership, we request that you simply contact the amount we supplied on our prior mail to get hold of our Termination Division. We apologize for that inconvenience this causes. Please be aware, in case your support is terminated prior to the end-of the membership phrase, a $75.00 cancellation charge pertains to the very first year of the support for several subscribers of 1 year or even more.
Hopefully you're experiencing SIRIUS XM 100% industrial-free audio and leisure development. We're devoted to offering you the very best in audience treatment. When you have any concerns, feel liberated to answer this mail.
And you can usually handle your bill online 24/7 by pressing http://www.sirius.com
Thanks,
02/15/11
I named to stop my support and reduced and see imagine what I had been provided? $77.00 annually to maintain my account available. Why does it have a client receiving furious and leaping through hoops of fireplace and bands of metal foryou individuals to supply customer support? This is actually the many ridiculous point I've actually handled in relation to cost for providers.
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