I almost dont know where to start. This company is only focused on one thing - closing a sale. The engineering team is terrible, and as others have mentioned - it shows they lack training. Customer service is non-existant and they cant communicate with eachother or even look in the same systems. We had trouble one night during a scheduled maintenance - I say scheduled becuase we actually coordinated to have engineers on call. Wehn we ran into issue, we called and got put on hold. After waiting 30 minutes, we hung up and tried again - it went to hold. This was at 10:00pm, so we left the phone on desk and went home.in the morning, it was still on hold. Come to find out - they outsource their support.
It gets better, I have emails from the Director of customer service saying they would cover our costs for bringing in our own engineers - when I gave them the bill, they rejected it and continue to do so. They line-items a Class C ASN in our contract, but have not delivered on after 18 months.
This company is pure garbage. They claim active monitoring on their cicuits - we've had them go out all the time and they never know until we call. For the couple of extra dollars - go to AT&T - the lines come from there anyway... For the record, we have a 6M DIA.
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