Usacomplaints.com » TV & Radio » Complaint / Review: DirecTV - DirecTV has gone evil - dont sign a contract. #617406

Complaint / Review
DirecTV
DirecTV has gone evil - dont sign a contract

Warning: don't sign contracts with directv if you don't desire to be their money servant and be insulted by customer service once they screwup your order. DirecTV is becoming some of those large businesses who teaches customer support to make use of every chance to mess over every client when they may. They created an error after I requested their support for 4 areas in my own new second house, after I'd been a person for ten years at my first house. They didn't deploy HD, that we had requested in accordance with their advertisement that I'd named on. I'd named them in regards to a particular advertisement for HD support and requested the support having a 2-year agreement. Following the deploy, I determined after fourteen daysapproximately they didn't install the HD support (after I eventually got all my Televisionis connected and my partner explained the HD "was not working right") DirecTV declined to complete something about it or recognize their mistake since I "had authorized paperwork and created a cost that will be evidence that I requested the things they mounted and it is my mistake and my issue." These were really rigid and rude (but with nice sounds stating "sorry there's nothing we are able to do since you closed the contract for that installation and we are able to show it. Fundamentally they understand how to sweetly tell me 20 occasions togo Y myself.) This extended with every individual I spoke to at DirecTV within an energy to locate a rational boss who'd really pay attention to me and utilize their mind while doing this. To ultimately obtain the HD heading (that we had guaranteed to supply to my partner/tenant) they created me alter my entire agreement and negated the present that I'd initially named on since I had been today officially "altering my purchase" (despite the fact that I had been simply looking to get what I needed within the first-place, that was on the basis of the advertisement postcard I acquired within the email.) The only real option they provided me would be to spend the crazy stop charge and stop - that we want I'd only completed. Additionally they pushed me to restart my 2-year contract, that was many months through from the period I acquired it fixed out so that they screwed me about the price and drive me to pay for longer compared to 24 months I began with. Welcome to the future of customer support. It is established, DirecTV is some of those businesses that searches for methods to inform clients "proceed y oneself" when they may capture you on some specialized cause to mess you around. It tells me of what sort of cellphone organization deliberately created a telephone that will trigger their great clients to "oops" push a that appears to be only selection switch but that links one to the web having a large charge - understanding many people wouldn't discover and simply spend. Don't sign any contracts with most of these companies since the days of keeping customers with good service are gone. Today it is about capturing you. And when you dont get an attorney to assist you having a easy television agreement you'll be economically abused by their "guidelines" and you will be more abused by passive aggressive customer support software-fools if anything goes awry at-all - even when it is their problem.


Offender: DirecTV

Country: USA

Category: TV & Radio

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