I was happy with COX, I honestly think they had the best customer service. My husband decided to switch to Direct TV because they had a good deal. But as any other cable carrier, they only offer deals for a certain amount of time and then the high bill come back.
My problem is that everytime I move my TV and I need to get the cable on a different room, eventhough they are local, they charge me $50. Now I just purchased a HD TV and there was no signal, so I was told that I needed a new/different box to get the signal in this new TV, just to find out that I have to pay $150 to change the box and I have to renew my contract, 2 MORE YEARS! Buy the way, I am stuck with them for one more year and I can't wait to get out of that contract! I don't want to extend the contract with them because I got a new TV! What am I supposed to do? No TV? Pay $150 and get stuck with them for 2 more years? Or pay $240 to get out of the contract?
What are this companies doing with customer service, we are definitely not important to them, they get us like fishes in the water and won't let go, one way or another.
Carla
0 comments