After 5 years of "faithful" support Directv, we were delivered a postcard for 3 free pay-per-watch films.
We were incurred for that films on our charge card and were informed the costs could be acknowledged to the next statement. Month after month we never obtained a credit... Following The newest phone my spouse has created, customer support stated a credit was made in April and our documents display nothing, just costs (which fortunately she retains extremely structured). They accepted the error but continue to be arguing the reimbursement - just how can this be? They claim we require the film voucher discount? There never was one
The costs are fairly minimal however now could it be purely about primary.
What Is so annoying is the fact that HUGE levels of period (we are speaking hrs.), numerous occasions my spouse has named to try and correct out repeating the problem to somebody various (should not they create records of prior client grievances?) We can easily observe how DIRECTV might be carrying this out on the large size... I am talking about what % of the hectic clients who're getting attractive within this 3 free film offer are likely to spot the low-credit possess the period/power to block it away? Very few.
We ended our support nowadays, atleast we've the ability to achieve that!!!
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