I am 69 and my husband is 79 and in poor health. We have a small
Farm and my son's house in larger town with hospital. We signed
Up for Direct TV through Verizon Bundle Package.
One year later, my husband had a stroke and additional medical
Care. I cancelled Direct TV as we were going to be gone many months
For his extensive health care.
When I received my credit card there was a charge for almost $700.00
With was not authorized by me or anyone else. (How can they do this?)
I disputed it, was taken off, the next month they put it back on again.
I found out they said it was for the equipment I had at this home/farm.
I was not sure when we were to return, I agreed to allow the $700 to
Stay on Capital One and I was told it would be returned when I
Resumed service. All would be returned..!!!
I called 1/12/10 all they had to do was click on a switch and I was
Back to service. I was told by Jesse that the refund would be
Within 3 days. Received my Cap One bill yesterday. NO REFUND.
A charge for $21.60 for DirectTV "hardware".. I didn't get any
Hardware. And NO refund.
Called yesterday 2/4.. One said 21 days. Another said that
Was wrong. I should have sent the equipment back. I mentioned
The saving to them of returning. Then they had to return to me,
Send out a tech and I saved them a lot of money. I thought they
Were honest. They are not. The final person said it would be
Refunded on March 3... I am sure they will make up another
Story..
We are senior citizens and there are laws protecting us. Why
Is this not one of them..?? They should protect others also.
To take m0ney out of your account without your knowledge
Is criminal..
Why are they not regulated? I paid interest on $700. For almost
A year. My husband has been in hospitals and nursing homes
Since Thanksgiving. The charges are high. I needed the $700
To help pay the expenses of his health care..
After reading the other complaints I wonder if I will ever get
It back???
Do not use direct tv. They lie to you, and a different
Lie each month. Congress do something to help us..
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