Verizon FIOS customer support is definitely an utter laugh. The organization is wholly unregulated and proposes that rules are not required since the aggressive market for Cable Television providers is enough to impose the organization to possess good customer support. But Verizon's debate fails if for that basic cause it plays using the wire business! A business by having an equally terrible name for clients support. Well, if Verizon FIOS' customer support has been policed by opposition, then I suppose Verizon FIOS does anything it may to complement the Wire businessis poor status.
I Have had FIOS for around three years. Enjoy the support, but when there is a difficulty — BE CAREFUL!!! Better get a container of Xanax, a high beverage, and be sure you consider your day from function. Why? Since you'll require persistence... Plenty of tolerance... And you will need time... Plenty of time. Do not have any packed guns w/d following the 3rd of 4th or fifth period you replicate your condition to some other "division, " you will want to hit your minds out. That, or place a pit inside your flat-screen Television using the empty emptiness looking at you.
Actually, this is not the very first time I Have experienced an issue with FIOS in the last couple of years. I really say prayers during the night wishing to not have any specialized, payment or additional difficulties with FIOS since I fear building that phone.
Here Is A repeat of my newest encounter earlier today...
Arrive home from work on 5:30 to some clear display using the subsequent statement —
This channel is unavailable... Change channel or call this quantity - inch-866-962-1946...
And So I make the phone call.
After exceeding my phone number, name, position sequential number, mom's maiden name, and displaying them an image of the mole on my butt to verify my identification since I'd the catastrophe of NOT additionally getting a "Verizon Telephone Number" on my account (indeed, I of the audacity to select a competing phone supplier over Verizon), I eventually get ahold of somebody who may access my bill.
VZ: What Is the issue friend?
ME: Well, I actually donot understand, you tell me. Our Television informs me to contact this quantity.
VZ: It appears like your consideration is stopped.
ME: Really? How did that occur? I am on car-pay and also the cost continues to be taken each month for three years, without fail.
VZ: I can not say, sir. I will need to move one to the billing office. We do not manage payment problems.
ME: Ok. Is it possible to move me to some individual consideration representative [signal on-hold audio] resentative!
... Onhold music continues for the following 25 moments... Great, provides me-time to consume supper when I sit-in top of my empty Television monitor.
Enter Billing Department representative.
VZ: Sir, are you able to supply the Verizon Phone Number related to your consideration...
Oh Lord, below we move again... 10 minutes later and that I've once more supplied the repetition having a image of the mole... Lastly, my bill info is up before her... Lastly, I will understand this problem solved and obtain Television company repaired... Lastly...
VZ: Sorry, friend, yes this is actually the Payment Division, but we-don't manage funds... That is another office... And that I'm unfortunately the funds division is just available from 8AM to 6PM and it is today 6:30 PM, you will have to call-back each morning to possess your support restored.
ME: Delay, you imply there is nothing I will do to recognize the reason for the suspension today? Perhaps perhaps you have recover my support?
VZ: No friend, even when we're able to, support would not be repaired until tomorrow during regular business hours.
ME: Well... Cheers for losing yesteryear time about the telephone with me... Had you couple of fools supplied me using the correct darn telephone number in the beginning, I'd will be in contact with someoene during REGULAR BUSINESS HOURS!
And actually, this isn't a rare occurrence. I'd say I've needed to contact Verizon around twelve occasions in three years. Every time the support encounter gets worse and worse and worse. With no matter how often I contact, it requires 10 units and all of the individual information on the planet in order for them to actually access my account info... And that is 10 units every darn moment I am used in among Verizonis notorious "Other Divisions."
Just how many Divisions does Verizon have??? It's as numerous Divisions as are essential to ensure 90% of the worrying clients who contact them get so given up being used in another Division they merely quit!
Please... Fcc... Virginia Corporation Commission... Attorney General... Somebody... Please support!!!
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