Usacomplaints.com » TV & Radio » Complaint / Review: Direct TV - Business & Billing Practices. #497071

Complaint / Review
Direct TV
Business & Billing Practices

I achieved my 2yr agreement (2007 - 2009) and named to stop, simply to discover that after I updated my recipient to an HD radio my agreement was instantly restored without my understanding.in those days of discussion, it was not told me. It wasn't delivered to my interest till I named to cancel. When I'd the support mounted, I'd a HD satellite installed once we were having HD support then. It ended up I'd HD support since 2007 (we also experienced a DVR installed at the moment). Then in 2008 experienced another HD rec mounted. This is exactly what they state modifications my agreement. We experience because we currently had HD Support since so when I required another in we ought to not need to pay for this. Additionally it was not described in my experience within the telephone discussion, about their alter in contract. I have voiced to a lot of customer support representatives plus they sided with me plus one of these likewise explained that I ought to not be billed whatsoever. Another types I talked to refused that anybody actually explained that. Rudely! Because discussions. Consequently, cash was instantly (nearly $400.00) was removed from my banking account, unauthorized. I informed them about the telephone that I'd be delivering a look for the total amount despite the fact that used to do not accept the truth that I owed this. I had been deceive and deceived. Their customer support is rude and degrading. Creating me feel just like it is all my problem when truly they're not being moral AT-ALL! I delivered the gear plus they delivered me a statement that was designated ultimate, today they explained they browse the cards which were within the devices and explained I'd PPV costs in it. Used to do not challenge the costs. I told them in 2 individual discussions that I'd be delivering a look for the total amount due. But recently, They got out-of my banking account, Unauthorized again, the amount. This isn't great company training, and that I feel robbed which anybody may take cash from your own account anytime. This isn't right and impedes upon solitude, which one is eligible for!!! I'd never conduct business with Strong TV, again, even when these were the final Television support accessible, and might decrease others from using the services of them. This can be a terrible exercise along with a terrible organization!!!


Offender: Direct TV

Country: USA   State: Florida   City: Jacksonville

Category: TV & Radio

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