Despite the information I received from Direct TV Tier 2 Tech support for the Protection Plan department in a city in Pennsylvania, Direct TV has not notified customers that they "Know" that
The model # standard-D12-500 receivers, have defective or faulty power supplies.
I became a customer less than 1 year ago, and today the 3rd different receiver I had professionally installed by their own contractor/installers, has in fact quit, died, doesn't work.
Each receiver was installed in separate locations in my home, all are on power strips, all are on different
Circuit breakers, but still the model # standard-D12-500 receiver died.
The first receiver was the least used, and it died first.
The second receiver was the most used, and finally the 3rd unit died and here is the problem;
They do not want to replace what they know is faulty, even though I bought and maintain their
"Direct TV Protection Plan".instead, they have referred me to an internal department called:
"Case Management".
After talking to a rude condescending, smarmy, Pennsylvania Supervisor named: "Steven" in their Tier III Technical Support area for the Protection Plan, He did nothing, and worse, said that
"he could do nothing and that even though I keep talking now for 12 minutes, that you, would have to talk to "Case Management" before a replacement would be ordered".
- He did not empathize or ever say he understood my dissatisfaction at all
- He made no effort to resolve the problem
- He was very condescending, smarmy in his tone, attitude and was clearly obvious he didn't care
- He would not give me the phone number to the "Case Management" department
- He made no attempt to do ANYTHING!
* In all honesty, I called him a "Smarmy, condescending punk". [Many would have said much worse]
If Direct TV knew there is an issue with the model receivers, why should I have to talk to anyone before the unit gets replaced? I have paid for the protection plan, and even though they are fully aware of their model # standard-D12-500 receiver having defective of faulty power supplies, in stead,
Because they have another layer of wasted processes that I have to jump through in order for them to "make good" on both their Protection Plan, and for them to deal with their own know issues dealing
With model # standard-D12-500 receiver having faulty or bad power supplies.
[as told to me by their own Tier II Technical Support area for the Protection Plan Associate]
I am very angry, but unfortunately, I've got some more months left on my contract.
I guess that is what I have to look forward to from their customer service, and from their company.
I guess they feel their are more customers, "in the bush" they'd rather have than the ones they already have being happy.
If they make good, I will post that here too. But as for now, I have to talk to their
"Case Management" department. I hope they are not from Pennsylvania too!
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