My aunt told me how DTV was good to her, so my husband and I called and signed up for the HD package. There was also a special rebate of 20 dollars off for 12 months. Well, the installers came and gave us a regular DVR plus receiver. My husband got home and said it's not the HD we ordered. I called DTV, and they told us we never ordered the HD and there was nothing we could do except pay for the upgrade of 400 to HD. Of course we said no. Our 1st bill came and we were being charged for the HD. I called back again, and they credited my account the difference. The woman said I should call upgrades and they would send me my HD. Of course I called upgrades and they told me... No sorry, you have to pay for it. By then I was done dealing with them.
I called to cancel. I got Carl. He apologized, admitted it was their fault and said he would send an HD receiver. 3 weeks went by and nothing. I called again and got transferred 4-5 times, and with the last transfer I was sent all the way back to the beginning. Now I'm done! I got the cancellation dept. I told them everything and said I'm done, I want to cancel. They said OK, but there would be an early termination fee. I said no... DTV breached the contract by never sending me what I ordered. There is no contract! They said sorry, but you will be charged. I said I wanted to speak with someone who can help me. I spoke to a supervisor and a manager, and neither one could do anything. They said I had to write a letter to the president. I was like, that will take 2 weeks... You better not charge me for anything until this is handled. I got charged 403 dollars! My mortgage payment bounced! They should have to notify you when they take that money out of your account!
Well, I wrote the BBB and the President of DTV! They breached the contract... not me.
0 comments