My aunt told me how Dtv was good to her so my husband and I called and signed up for hd package. There was also the special rebate of 20 dollars off for 12 months. Well the installers come and give us a regular dvr plus receiver. My husband gets home and says its not the hd we ordered. I called dtv and they told us we never ordered the hd and there is nothing we could do except pay for the upgrade of 400 to hd. Of course we said no. Our 1st bill comes we are being charged for the hd. I called back again and they credited my acct the difference. The woman said I should call upgrades and they will send me my hd. Of course I call upgrades and they tell me... No sorry you have to pay for it.By then I was done dealing with them. I call to cancel. I get Carl, he appoligized and admitted it was their fault and will send an hd receiver. 3 weeks go by and nothing. I call again got transfered 4-5 times last transfer I get sent all the way to the beginning. Now I'm DONE!!! I get the cancellation dept. Tell them everything and say I'm done I want to cancel. They say ok but there will be a early termination fee. I said no... Dtv breached the contract by never sending me what I ordered. The is no contract!!! They said sorry but you will be charged. I said I want to speak with someone who can help me. I spoke to a supervisor and manager neither one could do anything. They said I had to write a letter to the president. I was like that will take 2 weeks... You better not charge me for anything until this is handled. I GOT CHARGED 403 DOLLARS!!! My mortgage payment bounced!!! They should have to notify when they take that money out of your account!!!
Well I wrote the BBB and President of DTV!!! They breached contract... not me
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