For three consecutive months I've been on the phone trying to get the price I was originally quoted. That price required sending in a rebate, but that was never mentioned on the phone or prominently noted, so I missed that. But the real issue was that, soon after installation, I was solicited by a Direct TV agent offering all the channels for free. I was suspicious and asked every question because my priority was to keep things cheap. I did not care about all those channels. I was assured there were no tricks and nothing I had to do. I did not even have to call to cancel. The words NFL Sunday Ticket were never mentioned. But that's what I got signed up for, and it was not free. And there was a no cancellation, no refund policy. As soon as I saw that on the bill I called and spent an hour (no exaggeration) trying to understand what this was. The last call was just short of 2 hours!
I figured out I was scammed by a 3rd party telemarketing agency in their employ. Though they would not admit it, many people had been scammed similarly, and they were not admitting it or taking any responsibility. Therefore I see them as complicit.
It cost me an extra $120, after the agent had sworn it was not going to cost me anything. That's fraud.
Their refund policy is to offer as little as possible till you exhaust all possibilities. All I could get was $50 refunded after 2 hours of arguing. They actually used the fact that I had called on this issue before as a reason not to refund. Who can stay on the phone for an hour during a working day to try to get someone to handle your issue? I was cut off, as other complainants mentioned. Returned calls were promised and not made. They couldn't care less about customer care since they have their contract. When I downgraded to the package I was planning on maintaining, they had changed it drastically in content and also raised the price. The contract covers their interests only. Their policy is to mislead, confuse and frustrate the client. Here's a voicemail number that supposedly takes you right to a resolutions supervisor, or so they say: 405 979-6484.
Don't deal with Direct TV. You will regret it.
0 comments