I've been an extended standing client with Strong TV (more than 5 years). About 15 weeks before I named directly into stop my service since I have was interested in additional companies and support. At that time of the phone call the purchase consultant inspired my spouse and that I to remain onboard and Direct TV might update us to HD Direct TV. I'd informed the telemarketer the only means I'd acknowledge is easily didn't need to sign up to a different agreement in case that I nevertheless made a decision to abandon Direct TV. The guy informed us that because we were long-standing clients we were section of a unique preservation plan and wouldn't be susceptible to any early termination costs if we were nevertheless unsatisfied with Direct TV. I recently named to stop and was billed the costs anyway.
My spouse named customer support and after an hour or so about the telephone she was informed again the costs could be waived. Today I've a statement and after calling again I can't solve the problem with any CS brokers or their administrators. I'm being informed that no body has got the expert to renounce these costs which we were misinformed. Among the brokers was a little lacking calling my spouse a Liar. I've spent hours about the telephone without any quality. I actually believe we were deceive and therefore are today patients of unjust disclosure of conditions.
The broker explained that I ought to have browse the fine-print and study all contracts delivered to me electronically. I didn’t want to record every discussion using their CS brokers because we'd an extended position consideration and were regarded long haul good standing clients. Exactly what a method to handle their clients!
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