It is such a huge endeavor to get anything fixed or changed with Direct TV that it makes you not even bother! We have had so many problems with our cable, from HD not working, to cables not being properly installed, to no satellite connection. None of the issues were ever caused by us. But it is impossible to get anything fixed because they won't give you any contact numbers. In turn, you must sit on the phone holding for 30 minutes to an hour waiting for someone to address your concern.
We have made appointments with service men. They give you a 4-hour window for when they will arrive at your home, and they don't show up! But then you don't have anyone to contact to find out if or when they are coming!
The only reason our home is still with Direct TV is for the NFL and NBA packages. When they lose those, they will lose us... for life!
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