Attempted to get a better deal on satellite TV service. DirecTV had a good package and came out and did the install. The day after the install, lost my job and had to cancel. I called and spoke to a 'customer service specialist' who stated that I was well within my 7 day cancellation timeframe and would not be charged any early cancellation fees as long as the equipment was returned I would be out nothing. I double and triple checked this with the person, and after checking my credit card bill and finding a $465 fee from Directv was shocked.
Contact was made with Directv customer service 'sorry we can't help you'. Contacted further up the customer service food chain 'sorry YOU broke contractual obligation after signing a 2 year agreement and canceling 3 days later.'
I told them in multiple emails and phone calls about their customer service individual telling me of the 7 day opt out period, to which they replied that it didn't matter and I had nothing to substantiate it.
Contacted Better Business Bureau. Same actions as before, nothing done, fee remained in place.
So for $465 I had Directv for 2 days and will never switch from Dish Network again, as they countered with a much more amazing package at an almost unreal price structure.
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