Complaint / review text:
I switched from Verizon Wireless to T-Mobile a few months ago because I simply could not put up with Verizon Wireless anymore. For a technology company, I couldn't even change my mailing address on their website, and couldn't figure out how to navigate their voice activated controls to do so via the phone. It was virtually impossible to speak to a human being there! They also kept shutting off my service if I was even a day late with my payment. So, I decided to be proactive and signed up for Automatic Bill Pay (I have the email confirmation to prove it). Unfortunately, they must not have received the same email, because the very next month, my cell phone service was shut off again! I paid off everything that I owed them and switched to T-Mobile the very next day. Fast forward three months, and I get a letter from a collection agency saying I still owe Verizon money! I tried calling Verizon to explain the apparent error, and, again, cannot get a human being on the phone. Even better - while I was online trying to find a phone number, a window pops up inviting me to Chat online with a Customer Service representative. After I go through the trouble of filling in the required fields, only then am I informed that no one is available at this time to help me! It is episodes like this that convinced me to switch, and I doubt I am alone. So far, I am very happy with T-Mobile and encourage others to do the same!