April 12
Leader of Westinghouse Digital Technology, LLC
12150 Mora Push
Santa Fe Springs, CA 90670
Ref: Design LTV32W3HD
Dear Friend/Madam,
You'll find closed a duplicate of the criticism that I submitted using the Better Business Institution on April 12. I'd as if you to notice this issue continues to be continuing together with your Organization since December so that as of nowadays, May, 12 remains uncertain. I'd as if you to examine my documents so you may enjoy the amount of disappointment and stress that I'm experiencing.
Our first telephone call for your Organization was November 15 to formally inform Customer Support that I had been experiencing an issue with my new LCD HD tv. Just before this telephone call I changed my HDTV satellite radio and my HDMI cable. The issue extended. I approached Customer Support division again and was recommended to deliver the TV at my very own cost for your Organization in California. I had been not ready to do that when I understand the TV was underneath the manufacturers guarantee. A accepted a prepaid UPS tag and that I obtained the directions to ship the TV. I sustained the costs of buying a container big enough to deliver the TV and presentation. Roughly fourteen days later to my shock I obtained a restored tv. After adding and viewing for under one-hour, the alternative tv dropped it’s image. I quickly approached customer support and experienced the entire procedure again. Just this time around it had been harder to get an RMA# along with a prepaid UPS brand. I had been provided several reasons and talked with numerous Supervisors and every time I had been provided the run-around. I had been also informed the sequential amount of the restored tv was wrong and so couldn't obtain a RMA# or perhaps a prepaid tag. I confirmed the quantity was the only real quantity available. Meanwhile, I anticipated to listen to from a number of different Supervisors who stated they'd contact me by having an update. This didn't occur. Fundamentally, I obtained a prepaid UPS tag via advantages and never through my email address when I was informed. The restored tv was delivered for your Organization on March 27. On April 9 I talked with still another Supervisor who recommended he might publish a standing statement at corporate-level which it will take-no greater than two times with an answer. He explained that I ought to anticipate a telephone call or an email communication.By today, April 12, no body from your own Organization may inform me something concerning the standing of my tv. I put another telephone call to Customer Support plus they are not able to supply me with any info.
I really hope you are able to realize my place. It will not consider this period of time to procedure a demand as easy as this. I'd also prefer to convey my discontent in getting a restored tv in the place of a recently bought one. I don't have much assurance in getting still another restored tv which was damaged and never exactly the same design that I'd initially bought.
I'd like this issue to become solved instantly. I'd just like a written reaction to this notice detailing the way you are likely to manage my situation. I simply finished upgrading my cellar in my own new house. I had been likely to buy a bigger Westinghouse TELEVISION when I was pleased using the display quality and affordability but, after going right through this encounter I'm unfortunately that I'm uncertain easily may buy a Westinghouse item again.
I await your reaction and quality for this issue.
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