Dish operates at many small franchise outlets, so they have terribly understaffed customer service departments that don't answer phones for hours at a time. Don't order from any cold calls. You don't know where they are actually based, as mine was in another state, so even more difficult. They operate out of different retail store locations, and if have a problem and can't reach them, then try the National customer service line for Dish Networks, they say they can't help you with the individual locations and say they are powerless and don't have the records to deal with any of the remote outfits if you are owed money or anything. Another problem from past experience, is during big rainstorms their service always goes out. Many weather related problems with satellite cable. I tried to cancel an order within in hour of placing it, because when I called back, could only get sales department who would only refer to their customer service person for any changes or information, but who would not answer their phones. After trying to reach them for two hours, someone said they would cancel order, but months later still trying to get that refunded. Nightmare to deal with these people.
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