After 2 months of disputing a bill for connection services and never receiving anything by mail - not a bill, not a reply to my dispute, nothing - DirecTV is still unwilling to come to a resolution over the $150 owed. Their customer service reps are powerless, and the dispute department doesn't take calls. Imagine that.
I should say that there were errors on both ends: mine for not marking my calendar that the service was going to restart, and D-TV's for not ever billing me for the services. In fact, I still don't have a single bill or communication. I have only had several calls from their very nasty collection agency, Allied Interstate.
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