DirecTV is incapable of providing a consistent connection with a satellite. Our TVs regularly lose connection (even on sunny days) and we have to reset them, which is a big hassle! Then they might go out again in 5 minutes, or while changing channels. We purchased a DirecTV DVR from Best Buy for $200 about 7 months ago. It was a lemon and they have replaced it twice, but we still have problems with it. We are tired of dealing with so many problems!
We have completed our original 2 year contract with them, but when we called to have them disconnect our service, they told us we will have to pay a large penalty to close the account, because when we added the DVR, it gave them the right to renew our contract for another 2 years! This is such a scam... We never signed anything agreeing to another 2 years.
Level 2 supervisors will not return my calls, even when they've told me they will after checking into it. I think they know they have a lousy product and they want to wring every dime they can out of the customer before releasing him. I've been told the only recourse I have is to write the Billing Dispute Dept. I'm sure they'll be extremely helpful and honorable... Right!!
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