Usacomplaints.com » Shops, Products, Services » Complaint / Review: Directv - Early Cancellation Fee After Added Receiver Restarted Contract. #420032

Complaint / Review
Directv
Early Cancellation Fee After Added Receiver Restarted Contract

I got my service for DirecTV back in 2006. We then upgraded in 2007 for an HD receiver. Last year in Oct we moved to a new location, at which time we had an additional receiver added to our house. When the guy came to the house, he didn't say anything about us starting a new contract.

I called Directv today to cancel my service. They said that we have an early cancellation fee since our contract started when we added the new receiver. They said they had sent out a letter informing us of this, but when the lady started saying my address, I realized the installer had put the wrong address. I told the lady, and she said that it was our responsibility to know their policy.

She then informed me that they will charge my credit card for the fees. I told her that was for a one time processing fee, but apparently, in the fine print according to them, they keep them on file to be used as needed.



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