» TV & Radio » Complaint / Review: Foxtel - Bad service. #302143

Complaint / Review
Bad service

Ok so my Foxtel wasn't working (having wiring issues) so I ran the company up and did the step by step instructions with them.instead of fixing the problem it just made it worse. They offered to get a technician out to fix the problem and if it was deemed a fault of mine then I was to pay $70.

The phone call was made at the end of February, the earliest they could get a tech out was April 22nd. So already paying for Foxtel when it wasn’t working. April 22nd rolled around and my Sister stayed home from work (with out pay) to let the tech in. They were meant to be coming between 7am-10am. 3pm rolled around and no one had showed up. We were told that they wouldn’t be able to tell us when they were coming out and that they will put us on a 48 Hour call back list in which then they will have a new time - might I remind you no apology was given.

5 Days later we make the call to find out when the tech is coming they tell us May 6th which was 3 days away, asked when they were going to call me with this info and never got an answer. Asked if someone will definitely be out this time around and once again no one was able to confirm it.

Poor Nan was made to stay home for us as we weren’t even sure if they were coming. They came! And what they wrote on the summary isn’t what the tech had done. So I called Foxtel this morning to say I wasn’t paying the $70. Only to be told that the tech had came out and did what he was meant to do and that was final. With that Foxtel hung up on me. Once again we got no where, and are still paying for Foxtel when we can’t use it to its full potential.

Offender: Foxtel

Country: USA

Category: TV & Radio


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