Direct TV provides an option if the customer does not want them to check the credit. Since I did not want to add another inquire on my credit history, I paid $ 200 up front as they would reimburse me on bills over some period time. On the day of installation, a technician cut off my internet service (cable) even though I did ask him not to do so over the phone and left the site. The signal reception was poor and switching channels takes too much time... Anyway, overall service was horrible so that I canceled the service on the first day.
Now they say that $ 200 is not refundable. First of all, they did not provide any information that it was non-refundable fee if I cancel the service on online order. I think this is totally unfair and fraud if they keep $ 200 as non-refundable fee. $ 200 wasn't for them to keep when the customer cancels the service but when the customer becomes 'delinquent'.
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