I just spent an hour trying to find out what happened to an access card that I ordered on 1/23/08 that was supposed to be here 3 days ago. Rep/Cust Service found that the address that I have corrected at least 5 times since I moved 4 years ago is still wrong. So after several attempts, Rep says it is now fixed. However she had to transfer me to Access Card Distribution Team / Rep there says card was sent to my old address and she would have to resend to my current address where I have
Been for 4 1/2 years!!! Also I told them both that I could not access my account on-line due to a wrong E-Mail or Username error&they could not help with that and said I would have to call another dept. Talked to supervisor / and basically was told the same thing. I said you either need to get your processes fixed or get people more training as this sort of customer service is anything but acceptable!!
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