I just spent an hour trying to find out what happened to an access card that I ordered on 1/23/08 that was supposed to be here 3 days ago. The customer service rep found that the address that I have corrected at least 5 times since I moved 4 years ago is still wrong. After several attempts, the rep said it was now fixed. However, she had to transfer me to the Access Card Distribution Team, and the rep there said the card was sent to my old address and she would have to resend it to my current address, where I have been for 4 1/2 years!!!
Also, I told them both that I could not access my account online due to a wrong e-mail or username error, and they could not help with that and said I would have to call another dept. I talked to a supervisor and was basically told the same thing. I said you either need to get your processes fixed or get people more training, as this sort of customer service is anything but acceptable!!
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