Complaint / Review
ComercA Bank (Direct Express)
Web site inaccessible 5 months cannot access statement

I have been a Direct Express Mastercard direct deposit SSI holder for 4 years now. Direct express has sent me statements about 1 time (for 1 month's transactions) for every 4-6 months (5 months missing). They have my correct address and email address so no problem THERE! I HAVE TRIED FOR MANY MONTHS NOW TO ACCES SMY ACCOUNT with absolutely NO SUCESS.instead i have spent innumerable attempts to call and access my account or solve this issue. Direct Express (or, "CommercA Bank - the issuer (?) has been ABSOLUTELY NOHELP * CONFUSING and has run me in circles until I am totally disgusted. I needed THIS ABILITY THIS MONTH to access my statement to make changes, etc. And there is NO ACCESS to a Personal rep. I CALLED THEIER CUSTOMER SERVICE NUMBER (800-622-7747 ONLY TO BE TOLD "THIS NUMBER IS NO LONGER IN SEVICE)!

I absolutely must be able to access my statement and make changes (via phone or web). This has finally cost me over $180.00.

At this point i am furious and have absolutely no idea/where to turn to fix problem andget results.

Does ANYONE know ho I can get this (absurdly frustrating & costly PROBLEM FIXED SOON?

If so, please respond via this site.

Thanks to whoever can help. I am so lost!