Circuit City has an inept under trained staff at the stores that I have been to. I went to a store in Salt Lake City, Utah and tried to buy a Sony BDP-S300 blu ray player. The sales people could not answer my questions, got on the in store computer to get answers from the Sony website, and I ended up asking if I could just buy the unit. It took 25 minutes to checkout because no one knew how to take gift card and cash together for my purchase. I was given a coupon to send in for 5 free movies from Sony, and when I got home I found out that the coupon had expired a week earlier. I went back to the store and I was told "sorry, it looks like you missed out". I had asked when I purchased the unit if their would be more promotions for free blu ray discs coming up and the sales person said "no, this looks like the only one". A month later, Circuit City ran an ad in the local newspaper for the Sony BDP-S300 player that I had purchased for $100.00 less than I paid, with 5 free movies with a mail-in redemption, and 2 movies instantly (Spider-Man 3 & Pirates of the Carribean: At Worlds End). I sent an email to Circuit City and received a response saying that I was unfortunately caught between promotions and that there was nothing that they could do. They said that it looked like it was a Sony problem and that I could contact them. I have purchased sound systems, PC systems, software, media, sound equipment from Circuit City. I will not give them any more business, and will recommend to co-workers, friends and family not to do business with them either. Circuit City is not familiar with the term "customer satisfaction", and will not do anything to remedy a situation where the customer is not happy and has been treated unfairly. If anyone decides to make a major purchase there I would say to them "buyer beware". I paid $100.00 dollars more, received no movies, and got the cold shoulder from Circuit City. I will deal with other electronic stores that have the courtesy to tell you to wait for the next offer, or that will make it right if you contact them after you purchase. A little bit of customer satisfaction goes along way to keep customers loyal and coming back, and creates new ones by word of mouth.
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