Below is just a content of the problem notice I submitted with DirecTV through their "Contact Us" type. Evidently they don't possess a mailing address for established grievances and responsibility is non existent the same as their assistance for customers in multiple-dwelling units.
I'll publish any reaction or quality to help other people experiencing similar issues.
To Whom It Might Matter:
I simply experienced the toughest us-based customer support of my entire life. Like a customer I'm being place in the center of a finger pointing program between your company chosen to supply service (Combined Wise Methods 800-262-1327) and DirecTV, to whom I spend a membership charge for support.
Gear was fitted by Combined for my building and also the incorrect id data was supplied within the paperwork to DirecTV hence avoiding the building from precisely getting sign because the real gear isn't approved. Our building supervisor has been around connection with Combined on numerous events plus they are unresponsive because the issue is by using DirecTV development.
I approached the DirecTV customer service division today wishing DirecTV could be positive about solving the problem and permitting their customers within the building to continue support. It was false.
I talked with all the degree one customer support individual looking to advance, that we did. I subsequently talked with Sally-LC597, a intended boss. She was indignant and rude after I experimented with clarify the problem, declaring DirecTV doesn't have method to obtain agreement to solve the problem which your organization isn't actually allowed about the areas—despite acceptance in the house administrator. She declined to supply me with any info at-all and explained to get hold of my home supervisor and nothing else. I required to consult with her boss and was rapidly transferred along to Nancy-LC044. Nancy was easier than Sally in the beginning, but rapidly regurgitated exactly the same info like she was studying from the software. I expected her the next easy inquiries: 1) are you able to please supply me using the telephone number for my home director to contact to solve the problem; 2) are you able to supply me using the actual target to that we may deliver a criticism; 3) are you able to supply me together with your boss's title?
Nancy flatly responded "NO" to all three basic demands. Is that this the part customer support performs inside your organization? Is it somehow not in DirecTVis curiosity to make sure their customeris can obtain sign within their building? How am I, the customer, designed to solve this problem? Any enlightenment you are able to supply is likely to be greatly appreciated.
I anticipate a reaction along with a quick decision for this problem. It has been happening for months and it is likely to continue for all more months if nothing changes.
The target of the home under consideration is:
Santee Village Condominiums
738 S L A Road
(I am in device 306)
La, ca 90014
I - can be attained via email or phone as outlined within this demand.
To Get A business priding itself on customer support you sure are performing nearly the same as a cable supplier. Do multiple-home units depend when calculating client satisfaction?
Sincerely,
Chris Mammarelli
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