This is the copy of my letter addressed to Directv
December 12
Sir/Madam;
I signed up with DirecTv because my friends recommended it. Unfortunately, I have but unpleasant experience with DirecTv since I signed up. It started with misinforming me about your plan, then not being able to view the international channels, then not getting the HD channels. Up to this time, we are still not getting the HD channels we subscribed to. I have made numerous phone calls, staying on the phone sometimes over an hour trying to fix the problem but to no avail. There were also more than 4 different technicians over my home to fix the problem. The last technician that was here said that for some reason, the satellite is not getting signal from some of the HD channels or something.
Needless to say, I could no longer waste my time and energy. I could not commit to calling you every single day so I could get the services I subscribed to, neither I could not have any more strangers over my house to try to fix the problem. Enough is enough. This has become too much of an inconvenience already. Therefore, I am requesting for a disconnection of service immediately. You will not require me to pay early termination because the error was on your part. I am unhappy and dissatisfied with DirecTv and hopefully there's not many of us.
Regrettably,
Mrs. Martin
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