The HD DVR still stinks. It does not record, and I cannot view it. I need it picked up by DTV, the money I paid returned to me, and the expiration date of my contract restored to 2, or I am suing DirecTV. I am also asking a lawyer to try for a class action. I am not a tester for you. Second email: DCS: That is why I feel a lawsuit may be needed.
I did agree to the terms you mentioned, and I have paid my additional monthly payment. I have not violated my agreement. However, the agreement says you will give me a device that I can use to view broadcast material at a time of my choosing, a device that can rewind live broadcasts. Your DVR fails to consistently perform these functions and is unreliable. You have not kept your side of this agreement, and a judge will order you to waive the agreement and make you pay me and potentially many other former viewers punitive damages. Not to mention the bad press that will overshadow the Back to the Future commercials I see. I want this box, but I need it to work properly, or. As it stands now, this agreement is "unenforceable" since you have sold me a dud. You failed to provide me with what I bought and have violated the agreement you like to mention. You see, an agreement cuts both ways. You get something (a commitment and more money from me), and I get a good or service from you. All I have is junk that is not reliable and cannot be counted on to function properly. You refuse to fix it. You lied to me and, it appears, to many others. This agreement is practically void, and I want out. All the goodwill Mr Chase developed with me has evaporated due to this hardware mess. How many people have been fired because of this disaster? Just yesterday it failed during football and would not rewind at all. It froze and did not record 24 properly, even after a restart at 7:53pm when it showed some problems. Good thing I have an antenna for backup. It is needed with this product. I am not your tech, and this is not going to be me for the next 2 years.
A copy of this email is being sent to [email protected] and chase. [email protected]
Third email to them: I will call your tech support people again, but since the first and only thing they seem to do is ask me to reset the receiver, I have bypassed the long phone wait by just resetting the thing myself. This is not what I wanted. I do not remember seeing your promotion of this product mention that the user needs to reset it on a daily basis. Judging from the hundreds of complaints I see scattered across the internet, all recent posts about similar problems with this device, your tech support department has to be familiar with the issue and must have seen a pattern by now. I see you do not have a problem contacting me. You would think someone from your support department could take a look at it. Any SW download can be done without me present. The delay in fixing this problem is either that you will not or cannot. Both are unacceptable to me. I will be posting this, and all emails regarding this problem, online as I solicit someone to represent me in a class action against the company you represent.
0 comments