I am a 37-year customer getting ready to leave RCN. In August someone at RCN decided to add a premier HD package to my bill (unauthorized by me) at a rate of $9.99 per month. It took me eight months to catch on, and when I asked for an $80 refund I was denied. I was told it was my fault for not reviewing my bill each and every month. Nice way to treat a 37-year customer, huh?
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