Complaint / review text:
I'm a 37 year customer getting ready to leave RCN.in August 2014 someone at RCN decided to add a premier HD package to my bill (unauthorized by me) at a rate of $9.99 per month. Took me eight months to catch on and when I asked for an $80 refund I was denied. Told me it was my fault for not reviewing my bill each and every months. Nice way to treat a 37 year customer, huh?