Complaint / review text:
Direct TV installed a dish back in 12/2012. Hooked up to my tv with cable and a 9" wire adapter. Had service for 6mths, had service temporary cut off until 2/2013. Paid 53.41 for a tech to come and re-hook up my service. Tech never showed up nor did I received credit, which was told I would get back if tech did not show up. I lost a whole days pay and tech didn't show up, said he was waiting on equipment on another job. I paid for viewing service until May 2014 and still never received credit of 53.41 plus for the 2 mths of no service. August 1 I was deducted 349.50 from my bank account which I was notified. I called today was on phone for 2 hrs trying to dispute this draft. After 2 hrs I was told to go to www.directv.com/billingdispute which is not a valid site. I called back was on hold for 30 minutes, finally, a person to talk to, said they could not give me a credit back because that was the cost of closing my account plus for equipment to being returned. I said I was more than happy to return the dish and remote control. She said it was not the dish that needed to be returned it was the receiver box. Once again I said I never received a box just a white 9" adapter, she said I had to have a box to have received a picture, I again explained what I had, again she said I was not telling the truth!!! Wow OMG I don't know what else to do... The service guy was named Mike Held, that's the name on my original order that I signed off on, I called him but his phone has been disconnected. I told her to call him and verify that I had no box, she said that it had been almost 2 yrs ago and she was not calling. I asked, you can't go back and verify with that tech but you can charge me for equipment I never had plus charge me for service that has never been reactivated? I need help!!!