I wouldn't recommend anyone to get DirecTV, some of the agents I work along side with don't even have the services. We feel bad for the customers who get multiple bills, calls, texts or e-mails about a balance on there account. DTV brings up PPV charges from past years that have been stored to the access card.instead of retrieving them every 3-6 months. They debit customers cards without notice. Also don't send out recovery kits on time. It's ashame how they treat there employees and customers. Heck we even hate customers have to call in cursing at us. Its not use calling its the computer calling. Please don't think we have it made working for DTV we catch hell because the customers call in complaining about there bill. We hardly can't remove charges according to policies. (our hands are tied) The supervisors are never available for the employees when we get a supervisor call, it's always they will call back. And they expect use to go above and beyond for the company when were not seeing improvement in our system, the IVR or our check. WE'RE UNDER PAID! So if you get a customer representative who is willing to let you disconnect your services you should be glad however not all of us are rude I've had people curse me out and people will call back to apologize. Speaking for myself were only doing our job and it's a lot of pressure on use doing the job we have to project a certain number.
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