Charter is a bad company - don't do business with them!!!
My husband and I have a winter home in FL. Each fall when we leave Michigan we call Charter Communications and put our services on %u201Cseasonal%u201D until we return. We have been their clients since they started doing business in MI - 14 years or so. There are frequent technical issues with them.
Because my husband is dying, I put Charter on autopay, using a credit card. I have been preoccupied with his care and didn%u2019t check the amount Charter was billing each month. My bad. They had been billing us for the full amount. On March 6 I called them and asked for a refund. They said I never called this year and that they have a %u201Ctotally automated%u201D phone system which is NEVER wrong, and they wouldn%u2019t refund our money. They said (and this is close to a quote), %u201Cwe would be giving up almost a thousand dollars of profit for our company!!! It%u2019s not gonna happen%u201D. SERIOUSLY - this is what they told me! I asked them to check their fail-safe system to see if there had been any usage of the services in the past 4 months - they said it didn%u2019t matter.
THIS FROM A COMPANY WHO WENT BANKRUPT AND HAD 40% OF THEIR DEBT FORGIVEN!!!
Fast forward to this morning when a Sales Rep for the co. Called and tried to sell us services. HA! I asked the sales rep to look in the file and see if there was any record of our conversation in March. He said there was; the person who took the call in March said, in the file, %u201CI could sense her frustration but in good faith (GOOD FAITH??? REALLY???) couldn%u2019t refund the charges.
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