Complaint / review text:
I have just been on the telephone with Xfinity-Comcast for the past 45mins where 20mins was spent on hold after the initial conversation with the representative. I have been charged twice for $79.99 for a service that I cannot utilize. The initial charge occurred on 9/11/12, at which time I called and immediately informed Xfinity that my televisions are not High-Definition. I did NOT ask for nor did I want that extra service. I was informed that the charge was supposed to be removed. Of course it wasn't and I called repeatedly a couple of time each month for Xfinity to remove that charge. What happens? Xfinity decides to change me AGAIN on 11/24/12 for another $79.99. I thought I was upset at first. I did not realize that there was another level of disgust that I could be taken to for an ill regard for my business. I have been calling and speaking with representative after representative. Being put on mute—I mean hold, for absolutely nothing to be resolved. Both charges were supposed to be removed. As of today only the first one was removed. As previously mentioned, I have just spent 45mins confirming and reconfirming times and dates of the days I called to when the charges first appeared on my statement. The representative aware that I have that information to support my dispute, insisted on continuously cutting me off to transfer me to retention. I never asked for retention. I asked for the charge that I never agreed to be removed as it should have never been placed on my account. To continue to say you are going to transfer me to retention is an insult. As if you don't appreciate my service. I am not asking for something for nothing. Nor am I asked to be pacified. I am requesting what is right. This has been an awful experience that still isn't over. I still have to call back again to get my issue resolved. I am taking the time to post this because I hope someone doesn't have the same experience. Also, if anyone can give me other avenues to lodge a formal complaint it will be greatly appreciated!