Usacomplaints.com » Internet & Web » Complaint / Review: Comcast - Xfinity - XFinity. #965359

Complaint / Review
Comcast
Xfinity - XFinity

I am NOT at all surprised at the level of discontent from fellow Comcast / Xfinity customers that have already posted about their disappointment with this company. I am literally amazed at the poor level of customer service that they provide. Within the last TWO weeks, I have had MORE THAN 12 phone calls, 6 chats, and email communications with incompetent and unknowledgeable customer service reps. They have provided unfulfilled promises (also known as LIES), inaccurate information (again, LIES), and redundant, scripted responses that are unhelpful and frustrating.
If you don%u2019t have any problems with your service, Comcast/Xfinity is okay - but the second that you have a REAL problem and need help, they will not be able to assist you. Being that I%u2019m currently in IT support for an organization, have previously worked as a customer service rep, and worked off and on in customer service for the past 10 years, it%u2019s very rare that I even address discontent with companies in this way. I will repost this everywhere that I can, to deter as many people as I can from adopting this service. If you are considering Comcast/Xfinity under the allure of a %u2018good deal%u2019 or what they call a %u2018Comcast Customer Guarantee%u2019 - RECONSIDER.

I%u2019m currently emailing with %u2018John%u a Comcast Customer Care Specialist, with no direct email or telephone number. And if I cannot get a resolve, I will terminate service. And honestly, I probably will terminate service regardless, but John is my last ditch effort with this company. I totally accept responsibility for requesting their service, so if I have to pay a fee to terminate - I WILL DO SO to be rid of this company.


Offender: Comcast

Country: USA

Category: Internet & Web

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