This is a complaint directed at windstream and dish network
ON 12-5-11 I called Windstream @ 800-537-7735 and spoke to Fran. I advised her that I wished to cancel my bundling which consisted of phone, internet and TV.
The next bank deduction was scheduled for 12-12-11 in the amount of $173.05. Our last payment was made 11-15-11 in the amount of $173.05. Fran advised that we were paid through 12-19-11. I then called my bank and advised not to accept the charge as I canceled the service I was being charged for. Also on 12-5-11 I called 800-347-1991 and spoke to Kasey and advised that I wanted her to release my telephone number to Comcast as I canceled my bundling program with Windstream. She said she would handle it.
I was out of town a couple of days and when I opened my mail I had received a invoice from Windstream in the amount of $173.08. On 1-3-12 I called Windstream and spoke with CJ and I explained my conversation with Fran on 12-5-11 and she stated that she could not help me and transferred me to financial services and I spoke to Latisha who could not help me after I explained all of the details to her. She did say that Windstream bills in areas and Dish bills for service to be received the month after payment.
CJ was not able to help me.
On 1-3-12 I called Dish and spoke to Michelle and I explained to her all of my conversations. She stated that Windsteam should have issued the credits as they were the bundler and that they should have called Dish on 12-5-11 when I spoke to Fran and cancelled the service that they were providing. Michelle said she would transfer to to the cancellation dept, and I spoke to Colleen (35B).
Colleen advised me that she would credit the account for balance due, after I explained all that had transpired, and would send boxes to return the equipment.
I spoke to Sky in financial on 1-3-12 at Windstream and she advised that she had no record of my speaking with Fran. I advised that they kept record of all calls and she said that she did not have record of my speaking with Fran. Sky should not have any contact with people on the phone. When I again stated what her representative advised me it did not make any difference and stated that if I did not pay I would turned over to a collection agency. I said she should look at my payment record and not threaten me, then I advised her to do what she had to do, however she might look at my record of payment over the past six plus years and see that I always paid on time or before payment was due.
I received a letter dated 1-2-12 dated the day before I spoke to Sky stating that my service was disconnected per my request, however as a result of my unpaid bill my account was scheduled to be placed with a collection agency.
On 1-3-12 after having Windstream show me that even though Fran stated that I was current, that I still owed $173.08 that I had advised my bank not to pay on 12-5-11 and I paid $173.08 at the local Windstream office.
On 1-9-12 I called Windstream and checked my account balance and the automated system stated that my account balance was zero. I then spoke to Sheldon at Windstream and he transferred me to financial services after I had told him all of the details of my issue. I then spoke to Phyllis and explained all of the issues and she put account on hold until credit is received from Dish as I had received another bill stating that I owed $104.71 for the period of 12-27-11 thru 1-26-12. I cancelled the service for the whole bundling on 12-5-11 how could I be charged for 12-27-11 thru 1-26-12?
Phyllis transferred me to Gina a supervisor and I advised her of my problems in trying to resolve the billing and my displeasure with my conversation with Sky. She stated that she would pass on my complaint.
On 1-9-12 I called Dish and spoke to Ivy regarding when I would receive the boxes to return the two receivers and four controllers. She stated that the boxes were sent out today. She transferred me to Jasmine and she advised that I would receive a check for ($61.77) credit due me. She stated that the service was cancelled 12-27-11. I advised Jasmine of all the problems I was having in resolving the billing and she set up a three way call with Windstream financial and we had a three way call with Jerry of Windstream-Jasmine of Dish and myself (John-customer) Jasmine states that a credit was issued 12-27-11 in the amount of $169.48, Jasmine was to send a email to me and a credit to Windstream for $169.48 which would leave my account balance at zero. Also she stated that I had a credit balance of $61.77 and she would have a check sent out. I never received the email stating that the credit was issued nor have I received the check in the amount of $61.77. I did however receive a bill dated 1-24-12 from Windstream in the amount of
$105.01 stating that it was an additional final bill. I guess that the last final bill paid on 1-3-12 after talking to many people was just the first final bill.
After receiving the bill from Windstream for Dish services that they had advised I owed nothing I called 800-326-5607 and 800-537-7735 @ Windstream and spoke to Dana. After explaining in great detail and requesting her help in resolving this utterly ridiculous situation, she advised me to hold. I held on the phone for a long time and when someone came back on the phone it was Phillip from Dish. Dana did not advise me that she was transferring me to Dish to speak about a bill received from Windstream. Phillip (hhk) tried to speak with Windstream on two ocassions to set up a conference call but was not abel to have Windstream agree to conference to try and resolve the issue. I told Phillip that Windstream states that it is a Dish problem and Dish states that it is a Windstream problem. Phillip tried to speak to his supervisor and came back on the phone stating there was nothing he could do. I pressed to speak to his supervisor and after a while Cory (VQV) came on the phone. I explained that I cancelled on 12-5-11 and that his equipment was disconnected on 12-13-11 and that this should be an easy fix. Also I would be willing to send a copy of my contract with Comcast showing that my service started with them when they disconnected my service with Dish. He was not interested with any of the above detailed information. He stated that if he issued me a credit it would not be fair to all of the other customers who claimed they should receive credit and did not. He also stated that Windstream created the problem and they should resolve it. His reasoning did not come to the level of someone in his position of supervising other people. He did nothing to resolve my problem and it was clear that he had no intention of helping me on this issue.
Needless to say I am very upset over the handling of this account by both Windstream and Dish
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