My family is scheduled to cruise on the Holiday cruise ship from Carnival Cruise Lines in November. My daughter is unable to go because of her new job so I wanted to pay the name change fee and bring someone else. I was told no. Travelocity told me that Carnival would not allow it. I called Carnival and was told they would not speak to me because I booked through Travelocity and I needed to talk to them.
I was told by Travelocity that I was booked in a "group" as all their promotions are and therefore unable to make a change. No one ever told me I was booked in a group and I did not find out until I tried to enter my reservation number into the Carnival website to pre-register online and kept receiving an error message. Nowhere in my 8 pages of rules does it say you are unable to make a name change as part of a group.
I was then told it was not because I am part of a group but that the ship is now full so I cannot make a change. What is the difference if I am swapping out one person for another? I need help because my trip is in one month!
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