I just recived a call from a ramada plaza resort representative that unless more money was paid that my vacation would be null and void. I originaly purchased a crusie package a little over a year ago with the information I would be able to make use of this offer until 2003. At the time I was working a well paying job and purchased the package on a whim. After my inital payment I recived my package information and video. A month later my house burnt down, freeInternet.com filed chapter 11 and I was unemployed. I called in to change my mind and cancel the vacation. Representative after representative informed me that it was nonrefundable. I did not see or hear this information from any of the representatives or flyers that were sent. I tried several times to get a refund and was unable to. Finaly they got me to stop calling by informing me I would be able to take this cruse up until 2003. And now in January after 10 months of no contact or follow up mail I recived 1 phone call stating my vacation is null and void unless more money is paid. 500.00 per person. 1000.00 total. I am upset. I searched online and found a slue of bad press and horror stories. Several mentioned law suits. I want to know and be in on any action taken agaisnt this company.
Travis
Seattle, WA
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