I was contacted on 5/5-04 by Capital Vacations and the Travl Agency Network with multiple offers which I declined except for the "free" trial period of T.A.N.
By 05-19-04 I had not received anything from them but noticed that $149 had been debited to my bank account. I called them immediately ad was given a cancellation code and advised that the "Autosystem" was "down" and I needed to call back or send a letter. The representative did not indicate that I had a time frame for sending the letter and foolishly I assumed that once the cancellation and request for refund was made on the phone that it would be expedited.
I finally rec'd the info package on June 15/04 and only then realized that my membership may not have been cancelled. I then wrote a letter to TAN and requested a full refund.
I called today Sept 24/04 and am now told that it is too late to get a refund b/c it has been more than 30 days from the cancellation date.
I am contacting them again by registered letter and will contact my bank, and file with small claims court.in addition, I will find out who can present a bill into legislation (for NC and suggest the same for all states) to stop this reverse advertising—I know it has been done in Ontario, Canada and I am going to find out how! That would mean that everything you get as a free trial would only be charged if you do contact them in "7 days" not if you do not... We are all too busy to keep up with this b.S.
Thanks for the venue to vent and the suggestions on how to get my $ back.
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