We are new RV renters and decided to rent with Cruise America out of their Santa Rosa, California location at 1244 Central Avenue.
The experience was nothing more than a complete nightmare. The RV was malfunctioning throughout our 4 day trip which had to be cut short by 2 days. The water did not work the entire time and it backed up in the shower spilling onto the hallway. It was very hot in the RV and the screen door latch was also faulty so we had to constantly close the screen door. The cabinets above the dining table kept swinging open and food tumbled down onto my daughter's head. The bathroom door would not close and swung open repeatedly.
The Travel Assistance program is a joke. They kept me on hold 2 hours and when I explained everything that went wrong all they could muster up was a $100 credit after taking $1700! We honored our end of the bargain and paid it in full they did not. They handed over a faulty broken down RV that was not maintained.
Cruise America is a deceptive company advertising as the leading "nationwide" RV company. They are anything but professional based on the blogs I've read since my return. There are plenty of nightmare stories posted out there. These people ruined our family vacation.
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